Terms & Conditions


Glenfinnan Station Museum Returns Information

Getting returns right is something we are often commended for. We are committed to making this simple and fair for our customers.
Below are our returns conditions and a link to our printable returns form. If at any time you want help or advice then please contact us.

Faulty Goods

In the event of any product being found to be faulty within 28 days of receipt, we will replace with a new item, or refund your money (Your choice). Outside of this 28 day period we will do the following: Within a year we will arrange repair or replacement of the item.

Unwanted Goods

If, for whatever reason, you are unhappy with the products you buy then we will refund you. We just ask that the goods are unused with original packaging, and are returned within 28 days of purchase. By unused we mean that it still is as good as new with the original packaging and any original tags still attached. Any returns made outside of 28 days are at our discretion and will incur a 25% or £5 restocking fee. (Whichever is the greater). P&P charges cannot be refunded for unwanted goods.

For information this is at the checkout point: https://glenfinnanstationmuseum.co.uk/checkout/